This Shipping Policy explains how orders are processed, shipped, and delivered by WUMORI.

 

1. Overview

WUMORI is a China-based matcha manufacturer with its own tea plantations and fully integrated supply chain, specializing in premium matcha sourcing and sensory profile matching, while providing multi-grade matcha powder, tools and accessories, OEM/private label services, and global B2B wholesale solutions with stable quality and competitive pricing.

 

2. Order Processing Time

Standard orders: 2–5 business days

Bulk / wholesale orders: 5–10 business days

OEM / private label orders: 7–15 business days or longer depending on customization

Processing time refers to order preparation before shipment.

 

3. Shipping Methods

We work with reliable international logistics partners, including:

Express shipping: DHL / FedEx / UPS

Air freight: for medium and bulk orders

Sea freight: for large wholesale shipments

Shipping method will be selected based on order quantity, destination, and urgency.

 

4. Estimated Delivery Time

Delivery times vary depending on location and shipping method:

United States & Canada: 7–12 business days (express).

Europe: 7–12 business days (express).

Asia: 5–10 business days.

Middle East & other regions: 10–20 business days.

Sea freight shipments: 25–45 business days.

Note: Delivery times are estimates and may vary.

 

5. Order Tracking

A tracking number will be provided once your order has been shipped.

You can track your shipment through the carrier’s official website.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or VAT.

These charges are the responsibility of the buyer unless otherwise agreed.

WUMORI is not responsible for delays caused by customs clearance.

 

7. Shipping Delays

Shipping delays may occur due to:

Customs inspections.

Weather conditions.

Peak seasons (holidays, promotions).

Carrier or logistics disruptions.

We will assist in tracking shipments but are not responsible for delays caused by third-party carriers.

8. Shipping Address

Customers are responsible for providing accurate and complete shipping information.

WUMORI is not responsible for:

Incorrect or incomplete addresses.

Failed delivery due to customer error.

Additional shipping costs caused by address issues.

 

9. Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

Please contact us within 7 days of delivery (or expected delivery date).

Provide photos, videos, or relevant evidence.

We will assist with investigation and provide a solution (replacement or compensation).

10. Contact Us

For any shipping-related inquiries, please contact us:

Brand: WUMORI

Email: info@wumori.com

Website: https://wumori.com/