Privacy Policy

This Privacy Policy describes how WUMORI (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, contact us, or purchase our products.

1. Who We Are

WUMORI is a vertically integrated matcha manufacturer, combining tea plantations, production facilities, and a global sales team.

We provide one-stop solutions for matcha powder and matcha tools, serving both B2B wholesale clients and retail customers worldwide.

For any privacy-related inquiries, please contact us:

Email: info@wumori.com
Website: https://wumori.com/

2. Information We Collect

2.1 Information You Provide

When you interact with our website, we may collect:

Full name
Email address
Phone number
Company name (for wholesale inquiries)
Shipping and billing address
Order details
Messages or inquiries submitted via forms or email

2.2 Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type and device information
Pages visited and time spent
Referral source
Cookies and tracking data

3. How We Use Your Information

We use your information for the following purposes:

Process and fulfill orders
Respond to inquiries and provide customer support
Manage wholesale and OEM requests
Improve website performance and user experience
Send order updates and important notifications
Provide marketing communications (only with your consent)
Prevent fraud and ensure website security

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Improve website functionality
Remember user preferences
Analyze traffic and performance

You can disable cookies through your browser settings. However, some features of the website may not function properly.

5. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties, including:

Payment processing providers
Shipping and logistics partners
Website hosting and IT service providers
Marketing and analytics platforms (such as Google Analytics and Meta Ads)

All partners are required to protect your data and use it only for necessary services.

6. Your Rights

Depending on your location (such as the EU or California), you may have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Object to or restrict certain processing
Withdraw consent for marketing communications

To exercise your rights, please contact us.