Terms & Conditions

Welcome to WUMORI. By accessing or using our website, products, or services, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing any order.

1. General Agreement

By using this website, you confirm that:

You are at least 18 years old, or acting on behalf of a business entity.

You agree to comply with all applicable laws and regulations.

You accept these Terms & Conditions in full.

If you do not agree, please do not use our website.

2. Business Scope

WUMORI is a China-based matcha manufacturer with its own tea plantations and fully integrated supply chain, specializing in premium matcha sourcing and sensory profile matching, while providing multi-grade matcha powder, tools and accessories, OEM/private label services, and global B2B wholesale solutions with stable quality and competitive pricing.

3. Product Information

We strive to ensure that all product information is accurate. However:

Product images are for reference only.

Natural variations in matcha (color, aroma, taste) may occur due to harvest and season.

Packaging and specifications may be updated without prior notice.

4. Orders & Acceptance

All orders are subject to availability and confirmation.

We reserve the right to accept, reject, or cancel any order.

Bulk and OEM orders may require additional confirmation before production.

5. Pricing

Prices are subject to change without notice.

Final pricing may vary depending on quantity, customization, and shipping terms.

We are not responsible for pricing errors caused by technical or typographical issues.

6. Payment Terms

Payment must be completed before order processing unless otherwise agreed.

For bulk orders, partial deposits may be required.

Accepted payment methods are handled via secure third-party providers.

7. Shipping & Delivery

Shipping times are estimates and may vary.

WUMORI is not responsible for delays caused by customs, logistics providers, or external factors.

Risk of loss transfers to the buyer once goods are shipped (unless otherwise agreed).

8. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information.

Returns are only accepted for defective or incorrect products.

Customized and bulk orders are generally non-refundable unless quality issues are confirmed.

9. Intellectual Property

All content on this website, including but not limited to:

Product descriptions
Images and videos
Logos and branding
Packaging design

are the property of WUMORI and may not be used, copied, or distributed without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, WUMORI shall not be liable for:

Indirect, incidental, or consequential damages.

Losses resulting from improper use or storage of products.

Delays caused by third-party logistics or customs.

Matcha products should be stored and consumed according to proper guidelines.

11. Food Safety Disclaimer

Matcha is a natural agricultural product.

Variations in taste, color, and texture are normal.

Customers are responsible for ensuring compliance with local food regulations.

WUMORI is not liable for misuse, improper storage, or resale without proper labeling.

12. Third-Party Services

We may use third-party services for:

Payment processing
Shipping and logistics
Analytics and marketing

We are not responsible for the policies or actions of these third-party providers.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with applicable international trade practices and laws, unless otherwise specified by agreement.